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  Tim

2000 ML430

by email
  VIN 146812
  To Whom It May Concern:
  I purchased the above ML430 in November 1999 and have since driven it approximately 27,000 miles with no off road use or any other treatment, which could in anyway be considered harsh.
  Despite the local dealerships best attempts, I have suffered 23 warranty incidents / repairs. Please see the attached list for details.
  Certainly some of the warranty items have been trivial or cosmetic and fixed by the dealer without my request.
  However putting these trivial items aside, 13 have been hard failures caused by a combination of poor assembly, quality of component or design. Hard failures are shown in BOLD.
  Many of these hard failures have resulted in un-scheduled service visits and general inconvenience. On average a failure has occurred every 2 –3 months.
  I attempted to resolve this situation with the local dealer, but without success and have recently escalated the matter to the regional manager of Southern California MBUSA – no satisfaction was obtained. I escalated the matter higher still to DC HQ in Germany, same result – no satisfaction. Basically keep taking back to the dealer for repairs…. 
  Problems to date with my 2000 ML430, VIN 146812
 

  1. MCS (radio, CD player, nav system) unit failure – replaced under warranty.

  2. Remote central locking failure – keys replaced 5 times on 4 separate visits, authorization module changed 3 times.

  3. Engine check light – Oxygen sensor replaced.

  4. Door locks fail to lock – take 2-3 attempts. Authorization module changed again and locks re-aligned.

  5. Rear window switches failed. Replaced under warranty.

  6. Front driver’s window switch failed. Left with window in stuck down position. Switch & motor replaced under warranty.

  7. The passenger front seat rocks under acceleration – loose / broken mount. Repaired under warranty.

  8. Fuel gauge inaccurate – replaced under warranty.

  9. Whirling noise from engine – alternator replaced, bad bearing.

  10. Front passenger power seat failed – switches replaced.

  11. Battery failed without warning – went open circuit.

  12. Remote key entry in-operative again – key replaced.

  13. Brake pad warning light failed to indicate warn brake pads.

  14. Excessive sunroof wind noise when open – deflector added FOC by dealer.

  15. Auxiliary cooling fan (F44) fuse blown – fixed by installing a slightly higher rated fuse.

  16. Drivers side seat now loose, rocks back & forth under acceleration.

  17. B pillar black plastic wrinkled – replaced under warranty at dealers suggestion, but they messed up the interior trim.

  18. The driver’s window rattles when lowered 2-3 inches – sounds like something is tapping the glass inside the door. Still not fixed – seems all ML’s suffer from this problem, ignoring it from now on.

  19. Center console material cover stretch, replaced under warranty by dealer without my prompt.

  20. Squeak coming from the light / handle fixture behind the driver above the rear left hand door. Fixed under warranty.

  21. Since the seat belt recall was performed on the rear seat belt it has become more difficult to lower and secure the rear seats. Seats adjusted but still difficult.

  22. Leather on underside of rear seats keeps coming un-clipped – poor design, not repaired as yet. Fixed myself.

  23. Loud bang from rear seats when going over speed humps – even slowly. Fixed myself by adding felt.
 
 

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